Mary Jo Chandler

1. What is your first and last name, current title/role, and credentials?
Mary Jo Chandler, RHIA Madonna Rehabilitation Hospital – Omaha, HIM Supervisor

2. What has surprised you about being the HIM profession?
I am surprised about the amount of federal regulations and the time spent monitoring compliance.

3. What do you like best about being an HIM professional?
The knowledge I have gained about the disease process through coding.

4. What have you found to be the most challenging experiences you have had as an HIM professional so far?
Changing behaviors to meet regulatory requirements

5. If you could change one thing about the HIM profession, what would it be?
A universal EHR to assist with continuity of care.

6. Has anyone influenced your decision to become an HIM professional or to change roles within the HIM profession? If so, who and what did they say or do to influence you?
I made a career change to the HIM profession in my late thirties. Fortunately I was hired as a part-time HIM employee without any HIM experience. This lead to a full-time position that worked with my school schedule. My boss was very involved with the education and development of HIM professionals. I am extremely grateful for the guidance and encouragement she provided during my career transition.

7. What is an element of being an HIM professional you wish more people understood?
It takes collaboration to improve processes and decrease frustrations. We rely on other medical professionals to understand regulations and adapt to changes.

8. What would you tell someone who is thinking about becoming an HIM professional?
The HIM profession challenges your mind and promotes constant learning.

9. Is there any additional information you would like to share with us?
We will be hiring for coders and medical record assistants for our new Omaha location in the near future.